Refund policy
Customer Return Policy
Effective Date: 2020
At Mstees, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below.
Return Period
- 30-Day Return Window: You have 30 days from the date of purchase to initiate a return.
Eligibility for Returns
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Certain items, such as [list any non-returnable items like gift cards, personalized products, etc.], are not eligible for return.
How to Return an Item
- Contact Us: Email mstees5476@gmail.com or call 708)2756529 to initiate a return.
- Prepare Your Package: Include the original packing slip and any tags or labels. Securely package the item to prevent damage during shipping.
- Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Refund Process
- Refunds will be processed to the original payment method within [insert time frame, e.g., 7-14 business days] of receiving the returned item.
- If you received a promotional discount on your purchase, the refund will reflect the final purchase amount after the discount.
Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order for a full refund or replacement.
Contact Information
For questions or assistance regarding returns, please contact our customer service team:
- Email: mstees5476@gmail.com
- Phone: 708) 275-6529
- Business Hours: 9am -8pm
Thank you for shopping with Mstees! We appreciate your business and are here to help with any questions or concerns.